Contact Dynamix
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About

At Contact Dynamix, we build and manage solutions for contact centres. We cover both products and services, developing and supporting custom applications to solve common and unique challenges.

We have many years’ experience supporting Genesys Contact Centre services as well as designing and building related applications. We love the challenge of solving problems for clients, with our own off-the-shelf products and innovative approaches to complex problems.

Based out of Brisbane, we provide services to clients across the country.

Our Founders

Alasdair Boyd

Principal Consultant

Alasdair has been working in the Contact Centre industry for over 20 years, including more than 15 years with Genesys software.

Coming from a solid background in programming and development, Alasdair has real strength in coming up with innovative ways to use existing technologies and bolt on new, custom solutions to meet a wide range of client requirements.

Alasdair is a strong communicator, equally at home talking shop with other development professionals or working with clients from non-technical backgrounds to understand current and future requirements.

Find out more about Alasdair at http://www.alboyd.com.

Alexander Romanov

Principal Consultant

Alex has been working in the Genesys Contact Centre space for over 15 years. He has a broad and expert knowledge of Genesys solutions from Inbound Voice and SIP Server to GVP and Virtual Hold to eServices solutions such as Email and IWD.

Over the years Alex has led the successful delivery of technically-complex deployments in mission-critical environments, as Lead Architect and Deployment Lead.

Alex has extensive experience on both sides of the Genesys consulting fence, having worked within a major Australian telecommunications services provider to maximise benefits realisation and as a Consultant within Australia’s leading Genesys solutions providers.

Products

Survey Dynamix

Real-time, actionable customer insights.

Replay CC

An innovative Genesys Infomart reporting tool.

Bespoke Application Development

Innovative solutions to your problems.

Services

Contact Centre Support

Our team has decades of experience in providing their clients with the best quality contact centre support. We have extensive experience across the full Genesys product range and have been involved in a number of high-profile contact centre projects as a trusted Genesys partner.

Professional Services

We have led the design and implementation of major Genesys contact centre projects for several large government organisations and a host of private organisations across telecommunications, banking, finance, insurance, superannuation and many other industries. If you’d like to know what we could bring to your business, get in touch today. We’re easy to talk to and passionate about what we do..

Genesys Partner

As a Genesys Bronze Support Partner we are accredited to support Genesys customers with all their Contact Centre solutions. We support leading national businesses (including the largest customer-owned financial institution in Australia), with direct client services and via channel partnerships.

Contact Us

Brisbane: +617 3149 3362

Sydney: +612 8064 3000